nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

customer comments on closed ticket via email update status

Martin van Eijk

when a customer comments on closed ticket via email i woud like the status to update to reopened

how can i set this up?

i tried it via Automation but did not succeed yet.

Accepted answers

Jack Brickey

Are you using CMP project? Can you go to project settings/automation and look in the library section to see if you have a template for this very purpose?

All comments

Jack Brickey

Are you using CMP project? Can you go to project settings/automation and look in the library section to see if you have a template for this very purpose?

Jack Brickey

If you do not have the template here’s what it looks like. However you can tweak it to meet your needs.

Martin van Eijk

I found it and tested it succesfully , thanks

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