Jira Cloud: Importing Issues Errors

Question

I'm trying to import a number of issues into a Jira Cloud project via a CSV file. I exported that CSV issues file from another Jira Cloud instance.

I can't get the 'Attachments' to come over. On the mapping screen during the import, there is the Attachment field to map, but there's no option in the dropdown. When I attempt to import, none of the Attachments show in in the tickets.

I believe it's necessary to change the Configuration? I'm just looking for a step-by-step process for how to do this. Thanks.

Marie-Josee Parent · Answer

Hi Caryer

you have to modify your export file with notepad to find the image line and add your code + API in the beginning. Of course you have to choose the field in the mapping.

https://confluence.atlassian.com/cloudkb/importing-attachments-into-jira-cloud-using-csv-external-system-importer-966669960.html

Foxcliffe Hickory · Answer

Thanks, Paul. But that doesn't help. I've read through all of those document pages and the answer isn't there. I don't know how to change the field configuration to reflect the mapping correctly. It looks fine, I see the Attachments field, but the Attachments don't come over when I do the issues import.

Thanks for any help.

Suvradip Paul · Answer

Hi @Foxcliffe Hickory ,

Thanks for posting and welcome to the community.

I hope you have already go through this guide for steps importing csv file in Jira - https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/.

If not, could you please go through this once?

There are some documentation on import issues and common csv queries -

* https://support.atlassian.com/jira-cloud-administration/docs/import-issues/
* https://support.atlassian.com/jira-cloud-administration/docs/common-csv-file-questions-and-known-issues/

Please accept the answer if it solves your query else respond and allow others to share input.

Stay safe and healthy.

Cheers

Suvradip