How to set incoming tickets to go another column instead of my backlog

Edmond Dang

Hi team, 

I have a Kanban backlog setup and I am having issues with it. I have a few conditions that I'm trying to incorporate into my board:

1. I want to have a Kanban backlog
2. I don't want incoming tickets to go into backlog but rather go into "In Triage"
3. I want to flip Epic Panels to "on" to keep Epics in backlog and not as a card on the Kanban board

How do I go about achieving all this? I don't want to have to manually triage the tickets from the backlog into the Kanban board. I want it to just show up there and then we can triage through the columns set up. I have sent a few screenshots below to show you how it's currently setup:

Thanks!

Bill Sheboy

Hi @Edmond Dang -- Welcome to the Atlassian Community!

You could create a simple automation rule to send created issues (which meet your criteria) to that status.  Perhaps something like:

• trigger: issue created
• condition: any condition you wish to add... (for example about your need to keep Epics in the backlog, test that the issueType does not equal Epic)
• action: transition issue to "In Triage"

Please look here for information about automation to get you started:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Best regards,
Bill