Setting custom field value based on another field value

Zac

Hi There,

I'm trying to use Automation to set a custom field value based on the organization string value.

I.E

If organization = Banana

AND

Select List Custom Field "Fruit" has "Banana" as a potential value

SET "Fruit" to "Banana"

ELSE

Do nothing


I can do this one by one but there are too many fruits It would be very easy if I could have the logic to check potential match values in the custom field and apply the corresponding matching value to the custom field.

Eric_nrqbhg

Hi @Zac 

 

I'm assuming organization is a JSM custom field of type organizations. If so, you should be able use a combination of:

1. Issue field condition using "contains any of" condition to list all the organizations that you are interested in
2. Edit issue action to set your "Fruit" field

I don't believe you can (or need to) do the following check:
Select List Custom Field "Fruit" has "Banana" as a potential value

The field "Fruit" will not be set if the organization is not a valid option.

Hope that helps.

 

Eric