Greetings, community! I was temporarily given site-admin permissions for our Jira cloud instance to backup up the primary person. For the first time in several months, I tried to delete a project-scope automation rule and nothing happens. I created the rule, and I tried the delete with the ...remove context menu from the rules list. More data: * No error and no audit log entry generated for the attempted delete * I have added/deleted rules many times before I had site-admin permissions * I am able to create, edit, and run rules * I am able to copy and export rules * I tried the delete (...remove) from both the project and global administration pages * I assigned another person to project admin, and they were able to delete my rule * I tried creating and deleting a rule from a team-managed project: create works and delete does not, so I hypothesize that project type seems unrelated Is there a specific permission related to this function: automation rule delete? Anyone ever see this before? Thanks in advance for any suggestions!

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unable to delete an automation rule in a company-managed project

Bill Sheboy

Greetings, community!

I was temporarily given site-admin permissions for our Jira cloud instance to backup up the primary person. For the first time in several months, I tried to delete a project-scope automation rule and nothing happens. I created the rule, and I tried the delete with the ...remove context menu from the rules list. More data:

No error and no audit log entry generated for the attempted delete
I have added/deleted rules many times before I had site-admin permissions
I am able to create, edit, and run rules
I am able to copy and export rules
I tried the delete (...remove) from both the project and global administration pages
I assigned another person to project admin, and they were able to delete my rule
I tried creating and deleting a rule from a team-managed project: create works and delete does not, so I hypothesize that project type seems unrelated

Is there a specific permission related to this function: automation rule delete?

Anyone ever see this before? Thanks in advance for any suggestions!

Accepted answers

Bill Sheboy

Greetings, community!

The response from Atlassian support is this problem is caused by an update to Chrome which leads to blocking some alert messages/pop-ups. However this does not explain why it impacts some, and not all users, with the exact same version of Chrome, OS, etc.

The symptom appears to have gone away for me with no changes to Chrome install, so perhaps there has been a Jira update released.

Here is there public backlog item on the issue, which could also impact discarding unsaved rules, and it is marked as "In Progress": https://jira.atlassian.com/browse/JRACLOUD-77100

And here are the suggested work-arounds:

Workaround
Use Firefox. This bug only affects the latest version of Chrome.
Use an older version of Chrome. This bug only affects the latest version of Chrome.
For problems 2, 3, and 4 refreshing the page will also do the trick.

All comments

Jack Brickey

Hmmm, I am certainly able to remove a rule for a project on my instance. Is this a rule that you created or someone else?

Bill Sheboy

Hi, @Jack Brickey

Yes, I created the rule. Originally I copied it from another rule (which I also created). And I tried to create some test rules just to delete them, and those also are stuck with no remove for me.

__Bill

Jack Brickey

Something simply isn’t adding up. This appears to be too simple of an issue. I have to wonder if you haven’t uncovered some kind of a bug. I’m going to investigate a bit more.

Jack Brickey

What does the global configuration look like on your side?

Bill Sheboy

Greetings, community!

The symptom appears to have gone away for me with no changes to Chrome install, so perhaps there has been a Jira update released.

Here is there public backlog item on the issue, which could also impact discarding unsaved rules, and it is marked as "In Progress": https://jira.atlassian.com/browse/JRACLOUD-77100

And here are the suggested work-arounds:

Workaround
Use Firefox. This bug only affects the latest version of Chrome.
Use an older version of Chrome. This bug only affects the latest version of Chrome.
For problems 2, 3, and 4 refreshing the page will also do the trick.

Jack Brickey

Excellent thanks for the follow up!

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