nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

User language as smart value

Martin Böhme

Hi,

I want to send an e-mail to the reporter of a Jira SM ticket by using the "Send E-Mail" action of Automation for Jira.

If the user selected German as their preferred language in their profile settings, the text in the e-mail should be in German. If the user selected any other language, the text should be in English.

I would implement this by having a simple If-Else-Block that checks for a smart value / variable that contains the reporter's language.

I need to implement this for Cloud as well as for Data Center.

For Cloud, it should be fairly easy because the language the reporter used when creating the ticket is stored in the dedicated "Request language" field. ✅

But in Data Center, this field does not exist (at least not until Jira SM 4.18). And I can't find any smart value that contains the user's language setting. 😢

Does any one have a solution for this?

Best,

Martin

Accepted answers

Jörg Wolfinger

Perhaps the return value "locale" of the Get user API Call
helps.
Out of curiosity I tried {{issue.reporter.locale}} and i got a result.

Then I changed my language settings to test it
The API call gives me my new locale, the smart value still my "old" one

Perhaps this will only take some minutes?

All comments

Neenu jose

Any feasibility to implement it in Server/data center?

Martin LALONDE

I ran into the same problem trying to use smart value with an automation in Jira Cloud. I've tried many combination of the below smart value

Then to compare those, I've use either en or English and always came back false.

I've change my validation with a JQL request and this is working perfectly

I hope this could help others since this request is old.

Pepijn Szekér _GIM_

Jörg Wolfinger

After a couple of minutes the locale was right

SilkeS

This topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic. You can read more about necro posting (“raising threads from the dead”) in our Community Guidelines .

Thanks!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

custom-field

cloud

automation

data-center

language

smart-value

jira-service-management