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Notifications are not sent (default notification scheme is set, test email sending succeeds)

Erik Schmidt

I am using the OnDemand solution for JIRA and Confluence.

Several users exist.

The default notification scheme is assigned to the project in question.

Test emails from Administration > Mail > Send E-Mail are received successfully.

BUT:

After creating a new issue or modifying an existing issue or adding a comment, no notifications are sent.

I have searched for answers here, but have found none that solves my problem.

Accepted answers

Charles Street

Hi,

Also look for the 'User Preferences' menu option under the 'User's' tab.

Make sure this is set to 'Notify users of their own changes' = YES'. Took me a while to find this one.

All comments

Florin Manaila4

Check that the users who were to receive the notifications have the "Browse Project" permission. If they don't Jira will not send them notifications regarding issues they cannot see.

http://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

HTH

Erik Schmidt

Thanks, I wasn't aware of that restriction, but the users already have the "Browse Project" permission (and are in the group/role that should get notifications).

Quote from your link:

Email notifications will only be sent to people who have permission to view the relevant issue — that is, people who:
- have the Browse Projects project permission for the project to which the issue belongs; and
- are members of any Issue security levels that have been applied to the issue.

There is no Issue security level in place, so that should as well not be a restriction.

Erik Schmidt

Update:

The email notifications are now sent to the specific group. I am not aware of any changes I made.
However, the Administrator does not receive the notifications, even though he is a member of the group that should receive notifications (=developers). Any suggestions?

Erik Schmidt

Update:

I realized that it has to do with the "My Changes" setting in the Admin-profile. Once this was changed to "Notify me", the emails were sent to the Admin as well.