Can we link two tickets of two different projects together?

Question

I want to link the incident and problem tickets of two different projects, and close both those tickets through auto rule.
Is this possible?

Benjamin_tmh9yg · Answer

Hi @Ruhi Tanwar ,

Should check the audit log to see what may be preventing the change.

-Ben

Ruhi Tanwar · Answer

Hi Benjamin,

Auto-Rule created is not working.
Please suggest.

Benjamin_tmh9yg · Answer

Hi @Ruhi Tanwar

This is possible as long as the automated user has permission to close the tickets. Also, the workflow must allow it. If there are condition, validators, or a status that stands between the current status and close status...the auto-rule will likely break.

Hope this helps