Issue approver cant be set to Close

Question

Hi

We have a issue open that requires an approver set "1 approver needed to proceed"

I have added myself on the project as administrator and SD agent and team, but i cannot add the additional approver. I get this "Only agents can add approvers" - I am site and org admin, so not sure where the issue is.

The Workflow is also one that is used across multiple projects and have not gotten this issue before.

Please advise?

Thank you
Yatish

Alex van Vucht (GLiNTECH) · Answer

Yes:

* Create a new screen with "Approvers" on it.
* Add a new self-looping transition on "Waiting for approval": drag one of its little circle nibs back onto itself.
* Set the screen for this transition to this new Change Approvers screen.

Dirk Ronsmans · Answer

Any chance you could share some (redacted) screenshots?

I did find this one that has the same error message but is due to the fact that the field is missing from the screen.

https://jira.atlassian.com/browse/JSDCLOUD-9421

Yatish Madhav · Answer

Thanks for this Alex.

Hmm correct me if I am wrong but it means I need to add a transition in the workflow? Sorry not entirely clear on what you mean.