How to remove commas in a Number type Custom Field

Question

Hi guys, just raising this issue that we've found out.

When we've created our portal, no issues like this have occurred. It seems that this was a new issue. Now, months have passed, Commas started to appear within our Mobile Number fields. We've researched it and we found out that to be able to eliminate the commas, we should recreate the fields and change the type to text. But at this time, we can't afford to modify the fields because our portal is live and ongoing in production. Are there any ways to solve this issue? See screenshot below for reference. Thank you in advance.

Joram Schito · Answer

I have the same issue. Sorry, Atlassian, it shouldn't be a big deal to allow the users to remove the thousands separator, isn't it?

Daniel Ebers · Answer

Hi @JD BALTAZAR

unfortunately no solution but I remember a discussion on this the day before:

* Remove Commas from Custom field (Number type)
https://community.atlassian.com/t5/Jira-Software-questions/Remove-Commas-from-Custom-field-Number-type/qaq-p/1749175

The idea was to involve a text field - as a workaround.
You could probably use Automation (which is included in your Jira Cloud instance with no additional cost) to make advantage of it.

Cheers,
Daniel

Joseph Chung Yin · Answer

@JD BALTAZAR -

Sorry for not mentioning that we are on DC on-prems in my recommendation.  If you find my recommendations helped, please click on "Accept Answer" when you can.  Please also post your finding after you obtained Atlassian responses from your formal support reuqest.

Best, Joseph