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Problem with priority field and Due date in QUEUE

Amir Ali Ansari

Hello Everyone,

I am using JIRA Service Desk Management.

I have created a new Queue and here I have added two fields "Priority" and "Due Date".

1. In "Priority" field I can only see the icon but not the name(eg: High, Medium. Low etc..)

2. In "Due Date" the value is not displayed. I have set SLA for each status. Or is there any field which can display the closing date of the issue bases on SLA.?

Can anyone please help me to resolve this inconvenient.

Regards,

Amir Ali Ansari

Below I am attaching the screen of the QUEUE. Here "Pr" means priority whose values are seen as icons(upper arrow), "Fecha de E" means due date whose value is not displayed.

Issues in JSM.png

Accepted answers

All comments

Jack Brickey

Regarding the priority field yes that is the way it is designed to work and this is not configurable. Regarding the due date I would guess that the field is actually empty. For the due date issue can you please click into one of the issues that shows an empty field and verify if there actually is a value in the due date field? If there is then my guess would be that someone may have created a custom Field called due date (unfortunately) and your JQL that is used to find your filter is using this custom field.

Amir Ali Ansari

Hi Jack,

Thanks for your kind reply. I am cleared with the designed of the priority field in Queue management.

However the "due date" is not a custom field. I think depending on SLA this due date should be populated.

Jack Brickey

by default due date is a manually entered field. It isn’t directly connected to any SLA. So unless you have some automation to set the due date it will remain blank until someone manually enters a due date. Now with that said you really don’t need a due date if you’re talking about SLA. The SLAs can be displayed on your cues to give you an idea of where the issue lies wrote it to the goal.

Amir Ali Ansari

But this due date field is disabled field. The user is unable to enter any date here. May be I am missing something important.?

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