Adding customers from different pages

Nick Savage_ct023v

What's the difference between adding Customers via Channels & People > Customers using the "add customers" link, and adding them via Project settings > People using the "Add people" link?

If I add them Channels & People > Customers using the "add customers" link, they automatically show up within Project settings > People (with "Service Desk Customer" role).

Daniel Ebers

Hi @Nick Savage

coming across a likely identical question from Adrienne I suggest having you a look into the answer from Tessa.

• What is the difference between Customers set under Customers and the customer project role
  https://community.atlassian.com/t5/Jira-Service-Management/What-is-the-difference-between-Customers-set-under-Customers-and/qaq-p/1737952

Please do let Community members know if this shouldn't have addressed your initial question.

Regards,
Daniel