Tickets submitted by emails are duplicated

Question

Hi,

Every time a ticket is submitted by email, it gets duplicated in our board. I've no rules configured.

Any ideas?

mararn1618 _secretbakery.io_ · Answer

It can be a lot of things, e.g. duplicate mail handlers, legacy automation, ..

Some threads to look at:

* https://community.atlassian.com/t5/Jira-Service-Management/Duplicate-Issue-is-created-automatically/qaq-p/1701648
* https://community.atlassian.com/t5/Jira-questions/Duplicate-issues-created-when-emailing-to-service-desk/qaq-p/698358
* https://community.atlassian.com/t5/Jira-Service-Management/Duplicate-Tickets-from-email-requests/qaq-p/1689800#M78705
* https://community.atlassian.com/t5/Jira-Service-Management/Emails-to-Jira-Service-Desk-are-Creating-Duplicate-Tickets/qaq-p/675575

Cheers, Markus // Founder of Duplicate AI // Find & Merge Duplicate Issues

Jack Brickey · Answer

My first troubleshooting tip would be to look at the history tab of each and look for clues, e.g. who created, field differences etc