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Using JIRA as helpdesk system

Matthew Kuchins

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

Accepted answers

unknown

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

All comments

unknown

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

Nic Brough -Adaptavist-

Duplicate of https://answers.atlassian.com/questions/41461379 really. But Tom's answer is a pointer to the same thing.

Matthew Kuchins

Well, I'm looking for alternatives. But, thank you, Tom!

Henry Thomas

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

Pavel Zubov

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.

chitter99

wow that was sassy

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