Automation rule for transition "Issue commented" triggers during transition with comment screen

Dave Kleihorst

Automation rule is setup as follows:

Trigger: Issue commented
Issue field configuration: Status in ("Waiting for customer", "waiting for external party")
Action: Transition from "Waiting for customer" to "To Do"

In my setup I've used a simple "Comment" screen during transition from "To Do" --> "Waiting for customer". When I use the transition from "To Do" to "Waiting for customer" and I add a comment during this transition, the issue immediately goes back to "To Do".

How can I prevent this behaviour? I've looked into te post-function of the transition to switch the order of the following two, but you cannot change that.

1. Set issue status to the linked status of the destination workflow step.
2. Move up Move down Edit DeleteAdd a comment to an issue if one is entered during a transition.

Could someone help me out?

Thanks!

Adam Rypel _MoroSystems_

Hello @Dave Kleihorst ,

So when the customer comments on the issue, you need it to go back to "To Do", is that correct?

Just to make sure - do you need that for Jira Software project or Jira Service Management?

Thanks,
Adam