Automated scheduled e-mail for issues done without time logged

fran.quintero

Hi!

Trying with Automation for Jira the following:

1. Rule with scheduling every 2 days
2. I want that all projects that have issues in status done but without logged time (time spent)
3. If there are issues that satisfy that condition, then send one e-mail to the project lead.

 

Several problems with that:

• If I schedule with a condition like the following: issuetype not in (Epic, Test) AND timespent is EMPTY AND status = Done , then I'll send X e-mails, where X is the number of issues. I just want one e-mail to be sent.
• I tried to schedule without a JQL condition, but then I cannot create a rule with a condition "time spent IS EMPTY" or at least, I don't know how.
• Creating and e-mail, I cannot send one to {{issue.project.lead}}, it gives me error. I can send with a specific e-mail, but want to avoid this behavior for maintenance reasons.

 

Could you help me with this?

 

 

John Price_aiexq9

Hi Fran - 

 

I just had this problem last week.  Here's what worked for me:

• Create Scheduled rule but don't add a JQL search, because as it says, that will execute the action(s) once for each issue (spam!).
• Create Action of Lookup Issues and enter your JQL.
• Create Send Email step and but something like this in the body:
  
  Hey team - we've got the following issues that need review:
  {{#lookupIssues}}
  * {{key}} - {{summary}}
  {{/}}
  
  

The syntax for looping there is a little weird.   Poke around the docs and you can find examples to include links, etc.  Good luck!