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Hide a project from the Customer Portal

Gui Ávila

Hello!

How can we hide a project from the customer portal? We'll send the link for the request form, but the project should not appear in the portal. Our clients use the portal to search for answers in knowledge base and can open a support ticket with us. The HR project is a JSM project, and should not appear in the portal for our clients (it just does not make sense).

Please, is there a workaround for this? Maybe using custom CSS, or any other idea?

Thanks!

Accepted answers

Vero Rivas

Hi @Gui Ávila

Look at this post

https://community.atlassian.com/t5/Jira-Service-Management/Can-I-hide-a-Project-s-Portal-from-Customers/qaq-p/1495585

Cheers

Alexander Bondarev_x6gjf3

Hi, @Gui Ávila !

You just can remove permission "Browse project" - Customize Jira Service Management permissions :

The permissions for customers must be granted to the Service Desk Customer - Portal Access security type, not the Service Desk Customers role. The Portal Access security type lets customers access the customer portal, but not Jira. The security type reads the role to determine who are customers.
Create Issues (Customers can create requests and view requests they have submitted via the customer portal)
Browse Projects (Customers can access the project in the customer portal)
Add Comments (Customers can comment on their requests.)
Create Attachments (Customers can add attachments to their requests)
Assign Issue (This permission is mandatory for the Assignee field to work. The Assignee field is an optional hidden field and it automatically channels issues to certain team members.)

But I'm not sure that direct link to the request form wil continue to work.

All comments

Vero Rivas

Hi @Gui Ávila

Look at this post

https://community.atlassian.com/t5/Jira-Service-Management/Can-I-hide-a-Project-s-Portal-from-Customers/qaq-p/1495585

Cheers

Alexander Bondarev_x6gjf3

Hi, @Gui Ávila !

You just can remove permission "Browse project" - Customize Jira Service Management permissions :

The permissions for customers must be granted to the Service Desk Customer - Portal Access security type, not the Service Desk Customers role. The Portal Access security type lets customers access the customer portal, but not Jira. The security type reads the role to determine who are customers.
Create Issues (Customers can create requests and view requests they have submitted via the customer portal)
Browse Projects (Customers can access the project in the customer portal)
Add Comments (Customers can comment on their requests.)
Create Attachments (Customers can add attachments to their requests)
Assign Issue (This permission is mandatory for the Assignee field to work. The Assignee field is an optional hidden field and it automatically channels issues to certain team members.)

But I'm not sure that direct link to the request form wil continue to work.

Gui Ávila

Thank you very much @Alexander Bondarev . I did not know about that! Thanks!

Gui Ávila

@Vero Rivas Thank you!

Gui Ávila

@Alexander Bondarev But then the link for the request form does not work for anonymous access even if the "customer permission" is set to "everyone on the web" https://prnt.sc/14rrp7l