Escalate priority based on time passed

Maja Bobeta

Hi,

I am wondering is it possible to automatically escalate an issue priority once a certain time passes since the issue is raised? 

For example: 

Issue is opened with Medium priority and if its not resolved in 2 days priority goes to High priority,

Thanks

Bill Sheboy

Hi @Maja Bobeta 

You could do that with an Automation for Jira rule, using a scheduled trigger.  Please look at these examples and the documentation for ideas:

• https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

If you need help implementing your rule, please post what you have so far and the community can help.

Best regards,

Bill