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Issues migrating from Jira Server to Jira Cloud

Suporte AGTI

Hi,

We are migrating from Jira Server to Jira cloud using "Migrate to Cloud" app.

The issue is that we an not find our Service Desk project to migrate; the app only shows "Software" projects. How can we migrate our JSD project, issues, customers, attachments and boards from server to cloud?

Thank you in advance.

Accepted answers

Alexis Robert

Hi @Suporte AGTI ,

from the Atlassian documentation on the Jira Cloud migration assistant, it looks like it does not handle Service projects : https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/

This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.

For your Service project, you will need to do a full import from a Server backup : https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/

Let me know if this helps,

--Alexis

All comments

Alexis Robert

Hi @Suporte AGTI ,

This means that you can only mirgrate Jira Core or Jira Software projects using the assistant.

For your Service project, you will need to do a full import from a Server backup : https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/

Let me know if this helps,

--Alexis

Suporte AGTI

Hi, @Alexis Robert

Thank you for your help, that solved my issue!

Sri Kumar_10fwob

Hi @Suporte AGTI ,

Good day.

Please note that the latest version of the Migration Plugin now supports the migration of the Jira Service Management project.

Regards,
Sri

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