SLA for assignee from Unassigned to assigned member, only when Sprint goes active?

Ricardo Oseguera

I want to track Service Level in Days based on how long it took a member of the team to assign an issue to them selves. 

Time should only be track when a Sprint goes Active

Earl McCutcheon

Hello @Ricardo Oseguera ,

Natively in Jira, there is a dashboard gadget "Average time in Status" that can be used for a ad-hoc viewable report like this, alternatively, you would need to look into third-party add-ons to extend the functionality if you are looking for a more specific or robust reporting option.

I recommend checking out the following thread that has a lot of different add-ons mentioned throughout the Answers and Comments with varying uses cases defined for each tool:

• https://community.atlassian.com/t5/Jira-questions/How-to-track-amount-of-time-spent-in-status/qaq-p/590835

Regards,
Earl