Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)
My colleague and I are facing this exact same issue where it gets stuck on the loading splash screen..
We have tried updated office today.. installed the add-in again.. tried on browser & desktop version both..
Can anyone please help?
I have asked my question in the following discussion - https://community.atlassian.com/t5/Jira-Software-questions/JIRA-Add-in-for-Excel-stopped-working/qaq-p/1411111
@Baccarani Pham
Have you tried clearing your browsers cache or using a different browser? Are both computers that you and your work colleague using work machines? Do they have any anti-virus or other security that could be preventing it from working.
Hello,
I have the same issue since April 27th. I have cleared my browsers cache but no luck. Nothing has been changed to my device and before it worked without issues. Any other things I can try to get it fixed?
Thank you.
Can you share a screenshot of the issue.
Sure:
It stays like this the whole day.
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