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How to find all the ticets "resolved" by automation?

Balaji Cherukuri

Screen Shot 2021-04-05 at 12.22.51 PM.png

Accepted answers

Bill Sheboy

Hi @Balaji Cherukuri

Have you tried to use the CHANGED operator in JQL to find this information?

First, identify the user id of the Automation for Jira user in your instance. Then try this query:

project = myProject
 AND status CHANGED BY id_for_Automation_User
 TO "RESOLVED"

Please look here for more information on CHANGED:

https://support.atlassian.com/jira-core-cloud/docs/advanced-search-reference-jql-operators/

Best regards,

Bill

All comments

Bill Sheboy

Hi @Balaji Cherukuri

Have you tried to use the CHANGED operator in JQL to find this information?

First, identify the user id of the Automation for Jira user in your instance. Then try this query:

project = myProject
 AND status CHANGED BY id_for_Automation_User
 TO "RESOLVED"

Please look here for more information on CHANGED:

https://support.atlassian.com/jira-core-cloud/docs/advanced-search-reference-jql-operators/

Best regards,

Bill

Balaji Cherukuri

Thank you!

how to find the `id_for_Automation_User`

Bill Sheboy

One easy way to find it is with another query. Type in this for a filter search:

assignee = Automation

When the search shows the user Automation for Jira, select it and the ID will replace the name. That is the value you want to use.

Balaji Cherukuri

Thank you!

(this is the actual problem I am trying to debug https://community.atlassian.com/t5/Jira-questions/Jira-automation-is-not-setting-the-quot-resolution-quot-field/qaq-p/1655818 if you are interested)

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