Why I cannot see the Atlassian Administration page 'Manage subscriptions'?

Question

Hello,

I'm currently admin of the sites of Jira/Confluence (Cloud). When I check the users subscriptions, I go to the 'Manage subscriptions' page, which shows me how many accounts are still available. I've been getting an error (see the image below) for a week now, and I cannot visualize the page of the 'Manage subscriptions', neither with the 'Retry' button. The same is for the other admins. Also, we are getting the exactly same error on the pages: Billing overview and Bill estimate. Cloud you please help us to resolve?

Charlie Misonne · Accepted Answer

Hi Galya,

Welcome the the Atlassian Community. It looks like a temporay problem.

Give it some time or contact Atlassian Support to report this issue: https://support.atlassian.com/

Angélica Luz · Accepted Answer

Hello @Galya Genova,

Thank you for reaching out to Community!

I saw that you created a ticket with our support as suggested by Charlie and they found out that this issue is related to a bug that happens when an add-on is removed from our Marketplace.

"Manage subscriptions" page does not load from admin.atlassian.com if an add-on is deleted from Marketplace.

I’m sharing this detail here in case other community members face the same issue.

Kind regards,
Angélica