Can't @mention new employee

Question

We cannot @mention one of our new employees in Confluence Cloud.

He is setup like all others in GSuite, Confluence, and Jira, but his name won't appear in the user list when we try to @mention him in Confluence. It does work in Jira, though.

I don't know if it matters, but his email address was used by a previous employee in years past.

What can we do to get his name to show up?

John Thomas · Answer

Thank you, Callum. I went to Global Permissions and I cannot find a way to add individual users, only groups.

Under Space Permissions > Individual Spaces > Manage Permissions (for a Space) > Individual Users, this user does not come up as an option.

Callum Carlile _Automation Consultants_ · Answer

@John Thomas There's a suggested solution in this post here (3rd answer down by Antonio, seemed to work for a few users) :

- insert this user temporary on global permission (all permission)

- try to mention user

- remove this user on global permission (all permission)

John Thomas · Answer

Thank you, Vero. I see the user in the People Directory but it only shows him having access to Trello, even though he has Confluence and Jira and is included in the confluence-users, jira-software-users, and jira-users groups.