User mentions doesn't work in Confluence

Hi

We're not able to use user mentions in our Confluence instance. If I type an "@" and start typing the Name, Confluence can't find any user. It can't even find my own user. All users can log in and are able to see the site where I'm trying to use the user mention. We're using Active Directory for user authentication and all users are added to the default confluence-user group.

Thanks for you help!

3 answers

1 accepted

4 votes

Hi Yves,


Have you try to rebuild indeces from scatch? Confluence @ mention require rely on lucene index and if the index was not built properly, the feature will not work.

Regards,

Jing Hwa

Hi Jing,

Thanks for your help. I tried that but it didn't solved the problem. Maybe I have to delete the "edge" folder aswell? Also, if I click on "People" it says "No users found.". That's really strange, because I can login with our Active Directory accounts.

I just checked the CONTENT table in my database and all USERINFO rows have no titles. Maybe this could cause those problems?

Okay I found the problem. I just had to rebuild the search index and now it's working.

http://url-to-confluence.com/admin/search-indexes.action

Rebuilding just the search indexes is enough. Thanks for the tip!

Try this:

- insert this user temporary on global permission (all permission)

- try to mention user

- remove this user on global permission (all permission)

 

Regards,
Antonio

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