We're not able to use user mentions in our Confluence instance. If I type an "@" and start typing the Name, Confluence can't find any user. It can't even find my own user. All users can log in and are able to see the site where I'm trying to use the user mention. We're using Active Directory for user authentication and all users are added to the default confluence-user group.
Thanks for you help!
This is not really an acceptable answer for an "enterprise" software solution.
We encounter this on a regular basis for new users joining our 20,000-user Confluence Data Center system.
Even a UI-driven re-index cripples the site for more than 10 hours. Shutting the entire system down to re-index as you describe just to add a single user is not practical.
In my case, i did a reindexed and also i inserted the user temporary on global permission and it didn't work.
Seeing that nothing worked and as final resource i deleted the user and then i created it again. After that, it worked
We cannot mention users who have a Chinese username. I tried to do the following steps and it works.
1. Refer to this page, unable-to-mention-certain-users-in-confluence. re-index system
2. http://url-to-confluence.com/admin/search-indexes.action, rebuild the search index
3. use "[" + username to mention users not suggested by confluence
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