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Unable to trigger the rule for multi-select field change

Prasad Shiraskar

I'm writing a rule to trigger whenever there's a new value selected in the multi-select field. I tried using this smart value {{fieldChange}} but still no luck. Here's the screenshot.

Please note that since it's a multi-select field... the requirement would be to trigger the rule whenever a new value is saved to the field. That's the reason I'm using the If-Else block.

Field Change Rule.png

Accepted answers

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Vikrant Yadav

@Prasad Shiraskar Check it , if it helps :- https://community.atlassian.com/t5/Automation-questions/Setting-a-multi-select-field-based-on-the-parent-Jira-Project-on/qaq-p/1487997

"customfield_11448" : [ { "value": "option1" }, { "value": "option2" } ]

or

"customfield_11448" : [ { "id": 10112 }, { "id": 10115 } ]

Martin Bayer _MoroSystems_ s_r_o__

Hi @Prasad Shiraskar , you need to use ID of the option. I just tested following automation and it works correctly for multichoice select field:

Prasad Shiraskar

Hey @Martin Bayer _MoroSystems_ s_r_o__ How do I get the ID of the option?

Prasad Shiraskar

Hey @Martin Bayer _MoroSystems_ s_r_o__ I was able to get the ID of the option.

But it's not executing the "ELSE" part.. it's just executing the "IF" part even if the field changes to the other value which is mentioned in the "ELSE" part.

Here I want to trigger different email each time a new value is added to the multi-select field on the issue.

- Prasad S.

Martin Bayer _MoroSystems_ s_r_o__

Hi @Prasad Shiraskar , can you share your current configuration? I will check it and let you know

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