Copy custom field value to a different project

Question

Hi,

I need to be able to create a new ticket (Issue type PIR) and the project (SQM) and have it pull the value from various fields from a ticket from a different project (Issue type Incident from project IMT).

I have tried looking through Automation for Jira and found the copy field value from trigger issue within in 'Edit Fields' but I can't make that work. I'm also not sure if that is even the right thing to be looking at.

This is all in a bid to streamline our Post Incident Review process by having the PIR ticket auto populate upon creation with as much data from the incident as I can. I also know that it might have been easier if everything was within the same project, but unfortunately, this is the set up we have and it is so deeply embedded, I can't make that change without causing a whole heap of upset and extra work for lots of other people.

Any help that people can give me would be greatly appreciated.

Dan Brockwell_1pqfcb · Answer

Hey Anthony! I'm an Associate Product Manager on the incident management team in Jira Service Management. Sorry to hear about the problems you're having; unfortunately this isn't an area I'll well informed about.

Incidentally, we're looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs.

Came across your question and was curious as to how your team runs PIRs with this ticket format. Feel free to shoot me an email on dbrockwell@atlassian.com if you'd be open to having a chat :)

anthony_butler · Answer

Sure - this is how I've set the automation rule -

Nic Brough -Adaptavist- · Answer

Ok, so cab can you show us "can't make that work"?