Change Issue Type not retaining issue layout for the new type due to request type not being set

Romy Meyers_17gioh

I have configured each of my issue types with a specific description and context layout. 

When I click the issue avatar to change the issue type and walk through the wizard and return to the updated issue type, my configuration for this updated issue type is not retained. When i click configure on the issue, it is still viewing this as the previous issue type.

I then realized that the Request Type was not being set upon changing the issue type and after i updated the request type and refreshed, it then restored my issue layout for the updated issue type. 

Is anyone else seeing this? How are you resolving this issue, using automation rules? 

Does atlassian have any plans to allow the user to set the request type in the wizard to ensure the issue to request mapping is configured correctly?

Thanks for your responses in advance. 

John Funk

Hi Romy,

I have not seen this, but never tried the path you did either. I think the solution would be to always create the issue through the Portal where the Request Type would get set and not just the Create function in Jira. 

You should be able to update the current ones that are missing the value through the bulk change function.