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How to use the Resolution Field properly?

Seema_f6077o

Hi. I just took over as Project Manager for an agile project using the Software Simplified Workflow. Before I took over, the client added the Resolution field to the Issue Creation Form. Now, when creating a new issue, it’s require to set the Resolution field to a value, but that makes no sense, since there is no resolution when the issue is first created. How do we change the field configuration so that it’s not required to have a value?

Also, the Resolution field does not appear in the New Jira Issue View. How do I get it to appear?

Accepted answers

John Funk

Hi Seema,

You will need to remove the Resolution field from the Create screen.

But you will probably need to be a Jira Administrator to be able to do that.

All comments

John Funk

Hi Seema,

You will need to remove the Resolution field from the Create screen.

But you will probably need to be a Jira Administrator to be able to do that.

Seema_f6077o

Hi @John Funk

As you can see, I have removed(unchecked) the resolution field while creating a new story/issue.

Once i complete creating a new story by clicking the "create" button, Automatically resolution field pops us as an error as shown below.
resolution 1.JPG

Even though i tried removing the Resolution field from the Create screen, why does the resolution field still pop up? Any suggestions?

John Funk

Check the Field Configurations file for that project. It probably has the Resolution field as required. Change it to optional and you should be good.

Seema_f6077o

Hi @John Funk

I Checked the Field Configurations file for that project. please find the below screen shot.

field configuration.JPG

I don't see the optional button, can i try the hide option?

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