I have a Custom Field (Start Date) which is of type Date Picker.
When an automation is fired and the ticket moves into In Progress, I want to set Start Date to the date, based upon the day (not date/time) the ticket was transitioned.
I initially used {{now}}, but that sets everything to UTC -- which isn't always correct. Instead, I want it to the day, relative to the person who initiated the status change.
I realize there's an {{initiator}} and I tried convertToTimeZone(initiator.timeZone). But that didn't work. Any ideas?