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Cannot @ mention certain users with short names

Matthew Knatz_vlvgq5

I've got an odd one that I haven't been able to figure out. We currently serve users in China and the US and there are a few users that cannot be @mentioned in any project. Permissions are correct in terms of "Browse Users" and project/issue access.

These users can be mentioned via markdown (e.g. [~user.name] ), but no matter how we try, we can't use @. This appears to be because their names are short and duplicated (Yan Yan and Liu Liu)

Is this a known issue? Is there anything I can to make them @mentionable?

Edit - These same users are @mentionable in Confluence, but there appears to be no way to get them in Jira.

Best-

Matt

Accepted answers

Bill Sheboy

Hi @Matthew Knatz -- Welcome to the Atlassian Community!

I found this existing defect report that seems to match what you describe. Please take a look to confirm, and if so mark that it also impacts your team.

https://jira.atlassian.com/browse/JRASERVER-65142

If this doesn't match, I suggest asking your instance admin to submit a support ticket to Atlassian: https://support.atlassian.com/contact/#/

Best regards,

Bill

All comments

Bill Sheboy

Hi @Matthew Knatz -- Welcome to the Atlassian Community!

I found this existing defect report that seems to match what you describe. Please take a look to confirm, and if so mark that it also impacts your team.

https://jira.atlassian.com/browse/JRASERVER-65142

If this doesn't match, I suggest asking your instance admin to submit a support ticket to Atlassian: https://support.atlassian.com/contact/#/

Best regards,

Bill

Matthew Knatz_vlvgq5

@Bill Sheboy That seems to match my issue exactly! Apparently the Google Fu is weak with me at the moment. I'll add my voice to chorus. And since I'm the admin, maybe I'll also submit a support ticket. I just wanted to make sure I wasn't missing anything obvious.

Thanks!

Bill Sheboy

Yup, sometimes the browser search works and sometimes not. I often just look directly in the public backlog, adjusting the project as needed:

https://jira.atlassian.com/issues/?jql=project%20IN%20(%22Jira%20Server%20and%20Data%20Center%22)%20AND%20resolution%20%3D%20Unresolved%20AND%20summary%20~%20mention%20AND%20summary%20~%20short%20ORDER%20BY%20Key

George_fnpr9j

@Matthew Knatz

How exactly do you to it with

[~user.name]

it's like [~Jack Smith]?

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