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Jira Automation cannot copy watchers from trigger issue

NicolasRiquelme

When creating a ticket using Jira Automation, it does not allow to copy the watchers from the trigger issue. Nor there is an option to achieve that.

Our set up is on a project that whenever a ticket is transitioned to DONE, a ticket is created copying most values and changing the due date. That is all good and it works. The problem is that Jira Automation does not allow to copy the watchers from the trigger issue. It only allows to add or remove specific people. Th ewatchers vary on each task.

Is there a way for Jira Automation to copy the watchers from the trigger issue?

Accepted answers

Sherry Goyal

@NicolasRiquelme

Di you try clubbing branch on "most recently created issue" and manage watcher action. Try something like this:

Screen Shot 2021-02-18 at 3.39.25 pm.png

Let me know how this goes. Good luck!

Cheers
Sherry

All comments

Kian Stack Mumo Systems

@NicolasRiquelme,

Try doing something like this:

Screen Shot 2021-02-17 at 10.22.27 PM.png

NicolasRiquelme

Thanks Kian, good try but didn't work

Sherry Goyal

@NicolasRiquelme

Di you try clubbing branch on "most recently created issue" and manage watcher action. Try something like this:

Screen Shot 2021-02-18 at 3.39.25 pm.png

Let me know how this goes. Good luck!

Cheers
Sherry

Kian Stack Mumo Systems

That's exactly what I had as well!

NicolasRiquelme

YESSS!!! It worked! Thank you @Sherry Goyal that did it!!! You freaking genius. Thanks as well for reaching out @Kian Stack Mumo Systems

David Yu

If you have the Watchers (now unavailable on marketplace) plugin, with "CC" being the name of the customfield.

{
  "fields": {
    "CC": [ {{#triggerIssue.CC}} {"name": "{{name}}" }{{^last}},{{body}}{{/}}{{/}} ]
  }
}

This has the benefit of having the watchers added during creation so any notifications needed will be sent out on the create event.

This uses Smart Values' looping mechanism (#) and adds a comma to each item except the last one (^last).

Michelle Campbell

@Sherry Goyal and @Kian Stack Mumo Systems - {{triggerIssue.watchers}} only seems to work when the trigger issue is within the same project as the new issue. Is there a way to make it work if the new issue is in a different project?

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