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Automation - 'Only include issues that have changed since the last time this rule executed' checkbox

Humberto Gomes

Some of my automated rules are doing nothing. The log says:

ScreenHunter 940.png

I can remember this option, but can't find the box to deselect:

Where is the box?

What I'm doing wrong here?

ScreenHunter 942.png

Humberto

Accepted answers

All comments

Jack Brickey

This seems to be a duplicate and yet under a different member - Jira-Automation-Only-include-issues-that-have-changed-since...

Hana Kučerová

Hi @Humberto Gomes ,

yes, I think this is the right place. The checkbox is missing, but I believe it should be there.

If you try to delete the trigger and add it again, does the checkbox appear?

Jack Brickey

Or try adding a new rule

John Funk

Hola Humberto - it's probably not there because you are not a Jira Administrator and the rule is a multi-project or global rule. You can get an Administrator to update it to uncheck the box,

Humberto Gomes

Hi,

I'm the Jira Administrator.

John Funk

Are you using the Free Lite version or the Paid Version?

Humberto Gomes

New Rule:

Same Problem

Already done:

Browsers: Chrome, Edge

All with clear Cache.

No results. ScreenHunter 943.png

Humberto Gomes

Yes, it's duplicated.

Now I can understand why could not see/find the first one.

Humberto

Humberto Gomes

What we know at this moment:

I'm the JIRA admin. (same problem)
2 different browsers tested. (same problem)
Both with Cache cleared. (same problem)
Creating a new rule (same problem)
Asked to be done by other Jira admin (new laptop, network, browsers...) (same problem)

Versions:

Automation for JIRA version: 7.2.6
Jira Server version: 8.5.3

What next?

It's a bug from this version?

Humberto

Jack Brickey

can you try to add a new rule just as a test to see if the checkbox is there?

Humberto Gomes

Paid one.

Humberto Gomes

Already done. Same issue. the box is not there.

wwalser

I'm investigating this. A workaround for the moment: clicking on the text associated with a checkbox is typically sufficient to toggle the checkbox. Try clicking the text then saving the rule. You'll know if worked if the rule starts executing on all relevant issues.

Edit: didn't realise this was for A4J Server. I'll check with that team to see if they have news.

Humberto Gomes

Answer from Atlassian Support:

try the below options:

Disable and enable the Automation for Jira to check if this resolves the issue
Clear plugin cache

Stop the JIRA instance.
Delete JIRA_HOME/plugins/. bundled-plugins and JIRA_HOME/plugins/. ...
Restart JIRA.

Kai Becker

Having the exact same issue.

Jira 8.5.9
A4J 7.26

I can confirm that its still working in our second instance, with the same Jira version but A4J 7.1.16.

Humberto Gomes

Update:

Disable and enable the Automation for Jira to check if this resolves the issue
Clear plugin cache

Stop the JIRA instance.
Delete JIRA_HOME/plugins/. bundled-plugins and JIRA_HOME/plugins/. ...
Restart JIRA.

Did NOT resolve the issue.

Humberto Gomes

Thanks for sharing

alex_88061m

Same issue with Jira 8.5.11, Automation Lite 7.2.1

Humberto Gomes

Update:

The issue is not solved.

Steps performed:

Set up JIRA in Safe Mode (disabling all rules)

- Enable Jira Automation - Box is there

- Enable all other apps, one by one, and testing always between enabling.

Box disappears when enabling Time To SLA app.

Safe mode again.... same procedure...

Box disappears after enable Time Status app.

Safe mode again... same procedure...

Box disappears after enable Plans (old portfolio app)

Safe mode again... same procedure...

Box disappears after Excentia app.

The behaviour is not the same, so sent to Atlassian the report and zip file.

Waiting for new troubleshooting steps.

Humberto

set up JIRA in Safe Mode using the MAnagem apps menu,

Humberto Gomes

Hi,

Do you have the app:

Script Runner?

AviGhosh

Yes, the issue is due to the script runner plugin.

You can downgrade to the scriptrunner version 6.15 to resolve the issue

Humberto Gomes

Still waiting for the Script Runner fix version.

Humberto Gomes

Still waiting for the Script Runner fix version

Vikas Pandey_st9a8x

Okay I fixed this for add comment once check box, in comment add action using following script.

<script>
jQuery(document).ready(checkBoxRenderer);
function checkBoxRenderer () {
if($("#iFrameResizer0").contents().find("#addCommentOnce").is(':visible')){
    if($("#iFrameResizer0").contents().find("#addCommentOnce").val()){
   $("#iFrameResizer0").contents().find("#addCommentOnce").css({'clip': 'auto', 'height': '15px', 'width': '15px'});
}else{
//do nothing
console.log('do nothing');
}
  } else {
    setTimeout(checkBoxRenderer, 3000);
  }
}
</script>

If you are seeing this with other checkboxes too, inspect the element and right click the HTML to copy the selector and replace the script above with existing selector >> #addCommentOnce, on all three lines.

It is breaking because some plugin is pushing clip(0,0,0,0) attribute to check box CSS:
Screenshot 2021-04-08 at 3.06.07 PM.png

Humberto Gomes

still not solved by the script runner team.

Gyorgy Dani-Rauf

As a temporary workaround while you are editing the rule and you can't see the radio buttons and the checkbox, turn on the Web Developer Tools (Ctrl+Shift+I or F12) and Inspect element.

<input class="radio" type="radio" name="executionMode" id="jql" value="jql" checked=""> or <input class="checkbox" type="checkbox" name="onlyUpdatedIssues" id="onlyUpdatedIssues" checked="">
and uncheck clip (in Chrome I had to uncheck height and width as well) under element, so you can see the selected values and make the necessary changes.