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As owner of JIRA cloud I can't install plugin

kwasielew

Hi,

I've set up JIRA cloud where I am obviously an administrator.

I created a board etc. and I am an admin there.

But I can't install any plugin. I go to 'Apps" ⇾ 'Find new apps' - JIRA says that "You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access.".

I am a little confused because I set this workspace by myself.

Is it restricted that on free plan there is no system administrator permissions?

Do you guys have an idea how to get these permissions on my own workspace?
Thanks!

Accepted answers

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Pramodh M

Try going first to the administration page and then install the add-on.

This might help!

https://community.atlassian.com/t5/Jira-questions/Problem-with-installing-add-ons-on-Jira-Cloud-due-to-admin/qaq-p/856173

Thanks,
Pramodh

kwasielew

Thanks for the quick answer.
Im just wondering what is the link of 'go to settings within your application', where can I find it?
I understood it this way - I should go to settings of my already created JIRA project and try to install apps directly from there. So do I, but when I click from there I still can't install any plugin.

What I'm doing wrong?

Pramodh M

The way I'm saying is as follows

kwasielew

Thanks, the problem is that I even don't have access to these settings.

Dirk Ronsmans

You throw the word "obviously" around a lot.

Did you set up the system or just a project? Cloud has multiple levels of admins so are you a site admin/organization admin/trusted user/..

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