[Jira Automation] Set assignee as a watcher upon ticket creation

Alex Koxaras -Relational-

Hi all!

I'm trying to set the assignee of a ticket as a watcher. I've already read inside this community a lot of stuff that could potentially solve my problem (e.g. here). The easiest way to do it is by using smart values. However a lot of smart values that I've used do not work. So here's the situation:

1. I've created an automation rule
2. I'm assigning the ticket to a member within a project role
3. I'm trying to add as a watcher the assignee using the following smart values
   1. {{assignee.key}} <- this is recommended on the Add Watcher automation action
   2. {{assignee.accountId}}
   3. {{assignee}}
   4. {{assignee.displayName}}
   5. {{issue.assignee.accountId}}

I've tried to log all the above, but nothing returns a value. Everything is null. And I can confirm that the ticket assignment works and it is assigned from this automation rule, and not from any post function, or from the project settings.

But nothing happens. I can confirm that if I add {{reporter.accountId}} to the add watcher action, then it works fine!

Any thoughts?

 

Cheers,

Alex

Alexis Robert

Hi @Alex Koxaras -Relational- , 

 

I've just tried it on my test isntance and it looks like it works fine with {{issue.assignee}} as you can see :

 

 

I'm not sure if you're describing the same scenario : are you also using the Automation Rule to set the Assignee ?

 

Let me know if this helps, 

 

--Alexis