Add watchers when moving issues between projects

Celestyna Banaszak

We have one project (ENGBL) where all the company employees can file their engineering/product requests. I check these daily and move them to the relevant engineering projects.

The PMs asked to add them as watchers when relevant to them tickets are being moved to other projects (for example MO). I am thinking of 2 possible solutions:

1. Whenever a ticket is moved from ENGBL to MO, then a user (PM) is added as a watcher

• I found a similar request here https://community.atlassian.com/t5/Jira-questions/How-can-I-automatically-add-Watchers-to-Bugs-in-Jira-Cloud/qaq-p/767028#U1063056 but I don't want to be adding watchers on every ticket creation -> only when they got created through a transition from ENGBL project

2. Adding Watchers field to the Update Fields screen during Move Issue - so even though it is not automatic, at least I get a prompt that will remind me to add watchers manually. I know I could achieve that by making "Watchers" a required field in every destination project, but for obvious reasons I can't go this way (=there are many tickets that don't require a watcher).

 

I don't seem to be able to find any solution to this problem. Does anyone have an idea?

Bill Sheboy

Hi @Celestyna Banaszak   -- Welcome to the Atlassian Community!

You can do that using automation rules, with the Issue Moved trigger to detect the condition and then add the Watchers you need.

If you need to further confirm that the source project was ENGBL, you may add a condition to check the previous value of the key with:

{{#changelog.key}}{{fromString}}{{/}}

To learn more about automation rules, please see these examples and documentation:

https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453

Best regards,

Bill