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Send notification to next sub-task assignee

Zaldy Parian

Hi all,

We got a parent task with several sub-tasks. Is it possible in Jira Automation to send email notification to the assignee of the next sub-task when the previous task has been transitioned to Done status? How do I check if there is still remaining sub-task to be completed? And then take the assignee to be used for email notification?

Appreciate your help and instructions on how to achieve this.

Thanks,

Zaldy

Accepted answers

All comments

Nic Brough -Adaptavist-

How are you telling Jira what the "next" sub-task is?

Zaldy Parian

HI @Nic Brough -Adaptavist- ,

That's one of my problem, I don't know how to tell Jira if there still remaining sub-task with status not equal to 'Done'.

Any thoughts?

Nic Brough -Adaptavist-

There's two parts to that. The easier one is "not done" - a simple search can do that with (pseudocode) "parent = X and status not 'done'". The hard part is "next" - whilst we could add "order by" to the query to get an ordered list, you haven't defined what that is.

Assuming the order is something easy or obvious like "priorty", a custom field with a definitive order, "created time" or even "issue key" (which would al make very good sense if you're automatically creating the subtasks - code for that would create them in the same order each time or explicitly set it), then you just read the first element from the result list.

Problem there is that I do not know if Automation can do that. I know I can code it (because I have) and I'm 99.9% certain anything I can code, Scriptrunner and possibly other apps can also support that code. Just not sure of Automation here.

Zaldy Parian

Thanks for all your suggestions, @Nic Brough -Adaptavist- .

I envy you that you can do it via scripting. Unfortunately, that is not one of my forte. Anyway, I'll continue google-ing to find an answer.

Kate Kabir

Hi Zaldy

Thank you for the question.

I would advise you to check the issue object in the issue object which comes in the binding of the post function to get the subtasks for an issue and to get the next one to get the assignee off it. Then you will need to call the notify API to send a notification and I can confirm that the documentation example located here shows how to call this API to send an email and can be used as a reference to create the script that you require.

I hope this will help.

Thank you

Kind Regards

Kate

Zaldy Parian

Hi @Kate Kabir ,

Thanks for your reply. But I'm not sure I can follow your suggestions. I'll continue to find an easy way to do this.

Cheers.

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