Lost access to timesheet plugin, but plugin added

Evgeny Vekovshinin

Today morning we haven't access to timesheet plugin. 

Plugin name: Timesheet Reports and Gadgets
Vendor:Prime Timesheet 
Support: Supported by vendor
Installed plugin version is 1.1.5-AC.

Access was lost to the plugin in Report section. Dashboard doesn't show it.
Marketplace says the plugin was added. Please help. 

Dirk Ronsmans

Hi @Evgeny Vekovshinin ,

Do you see anything strange in the manage apps section? A simple test could be to disable/enable the app just to see if something fails there.

I believe this app was acquired by Tempo a few months a go right? perhaps they are migrating some subscription parts then and this was a nasty side effect.

When you don't see anything weird in the "manage apps" section and disable/enable doesn't do anything I'd just contact the vendor directly. 

It if automagically stopped working it could be licensing issue or a bug due to a cloud instance update that isn't playing nice with the app.. a lot of factors to consider