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X-Ray is extremely slow when using via Jira Cloud

Lee Irwin

Hi,

We have recently upgraded to Jira Cloud as an organisation and are continuing to experience issues around slowness, connections and page load times.

Its seems that you have acknowledged that there is an issue with Jira Cloud and X-Ray but the solutions you have provided have not fixed this issue at all.

The aim is to use X-Ray alongside Jira cloud to run tests, create reports and defects so far some of us are struggling to do that.

We have tested this across various OS's and Browsers with the same results. Can you advise as to when this will actually be fixed?

Many thanks

Lee

Accepted answers

All comments

Rogério Paiva - Xray Xporter

Hi @Lee Irwin

Sorry to hear about this performance issue.

We don't have reports of performance issues with Xray, so it would be necessary to analyze your case to understand what is happening.

Please contact the Xray Support (http://xraysupport.xpand-it.com) so that we can directly contact you and address this swiftly.

Thank you.

Kind regards,

Rogério

Lee Irwin

Hi Rogério,

After completing extensive testing and research with Atlassian, the issue lay with the architecture of Jira Cloud.

The Cloud team have acknowledged this and advised that a fix would be happening around Q4 2021. Mind you they've been using this same line since 2019....

Cheers

Lee

Christian Winkler

Hi @Lee Irwin

do you have any updates on this topic?
Is your combination of Xray with Jira Cloud faster now?

Kind regards
Christian

Corentin HACHE

Hi @Lee Irwin

Also interested by a fix.

Avish Bundhoo_edxlvl

Hi,

Have this been resolved because we are still experiencing a slowness on our side.

Is there anything that we should do on our end?

Thanks.

Yuriy Dobryanskyy

yes. https://community.atlassian.com/t5/Jira-Software-questions/X-Ray-is-extremely-slow-when-using-via-Jira-Cloud/qaq-p/1575532#M294278

Olivier GIRAULT

Hello, still very slow even after contacting support several times.
What have you migrated to?
We are looking for a tool with tracability with the requirements / story under jira :-)
Thanks to all
olivier

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