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Active user is not getting displayed in the assign to dropdown?

Gurunathan Raju

I have an active user with site access that is no longer available in the "assignee" dropdown. I have been able to assign him to tasks for years, but suddenly he is no longer available on the "assignee" list or using @ in the comments sections. Could someone help? .

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John Funk

Hi @Gurunathan Raju - take a look at this previous post and try out the suggestions, especially the permission helper one.

https://community.atlassian.com/t5/Jira-Service-Management/User-cannot-be-assigned-to-issues/qaq-p/1500798

Trudy P Claspill

Hello @Gurunathan Raju

Is this true for all projects or only some projects? Have you checked the user's membership in roles/groups that have the Assignable User permission for the project?

Have you confirmed that the user still has site access and access to JIRA Software?

Monika Rani

Hello @Gurunathan Raju Please check if the user still has the Jira software access or not?

Gurunathan Raju

He does have access to Jira. He is able to assign the ticket to himself. But he is not visible in the dropdown

Monika Rani

@Gurunathan Raju are you added in the browse users global permission's group? do you have 'assign issue' permission? Does he have the 'Assignable User' permission?

Please answer so that I can figure out the exact problem?

Gurunathan Raju

I tried this one but no luck. I even checked on the System Permission helper but the user doesn't appear even there.

Gurunathan Raju

Thanks I changed the Role of the user to Trusted from Basic and I switched it back and Now the users is appearing the in the dropdown list.

I think there is a glitch.

Gurunathan Raju

Thanks I changed the Role of the user to Trusted from Basic and I switched it back and Now the users is appearing the in the dropdown list.

I think there is a glitch.

John Funk

I am glad you were able to get the user to show up for you now.

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