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Creating a linked issue using Automation for Jira

Otto Van Straaten_sfmbgv

Hi All

I have a service desk project (ISD) and a business project (TOPS).

I would like to automatically create a linked issue in the business project (TOPS) when a new service desk issue (ISD) is created.

Can this be done using Automation for Jira?

I have tried with no success.

I am new to Jira cloud and would like some assistance from the community.

Regards

Otto

Accepted answers

Sebastian Krzewiński

Hi @Otto Van Straaten

Try something like this:

Rule details: Limit rule for ISD project
Trigger: Issue created
Conditions: you can add if you need
Action: Create issue
1. confiugure all needed fields
2. add linked issues field
  1. choose linked type

I hope that will help you

Regards,

Seba

All comments

Sebastian Krzewiński

Hi @Otto Van Straaten

Try something like this:

Rule details: Limit rule for ISD project
Trigger: Issue created
Conditions: you can add if you need
Action: Create issue
1. confiugure all needed fields
2. add linked issues field
  1. choose linked type

I hope that will help you

Regards,

Seba

Otto Van Straaten_sfmbgv

Hi Seba

Thanks for your help.

Not sure if I have done this correctly.

Here are some screenshots of my rule.

I did create a Global Rule. Create Issue.JPG Rule Details.JPG Audit log.JPG

Sebastian Krzewiński

Hi @Otto Van Straaten

Switch in field Linked issue from 'Copy from' to 'Set value'. You should have something like this:

Screenshot 2021-01-08 at 14.37.03.png

Regards,

Seba

Otto Van Straaten_sfmbgv

Hi Seba

Thank you for all your help. It worked.

I still got the following error message in the Audit log:

"Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Linked Issues (issuelinks)"

I found the solution to fix this here https://community.atlassian.com/t5/Jira-questions/Automation-for-JIRA-Linking-issues/qaq-p/1022267

Kind Regards

Otto

Asim K

Until this feature is implemented in the Jira application, you can give this automation-based solution a try as a workaround.

How to create and link remote Jira issues using automation

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