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Version not "keeping" assigned issues

Michelle De Mott

I have created a version.

In the backlog view, I drag tickets onto the version.

They have the version added to them on the left (next to a epic name, if there).

I DO NOT see the number of issues in the version increase on the panel on the left.

When I refresh the page the version is not against the tickets where I previously assigned it.

IF I go into the ticket, and try and assigned 1 by 1, I do not see the field, even though it is one of the fields assigned to that issue type and view.

I've used them else where ( in other companies) It just seems to be winding me up !

Accepted answers

Ivan Lima

Hi @Michelle De Mott, I tried different combinations with board filters, projects, configurations, etc., and I couldn't reproduce the same issue you described for the first part. I found this post describing a similar situation; perhaps it can help you as well. However, you mentioned that you have the version added to the ticket, and you see the version label close to the epic label. Although the left panel doesn't change, do you see the version assigned to the ticket before refreshing the page?

Regarding the second part, in which you do not see the field, did you check your filed configuration to confirm whether it's been marked as hidden?

Cheers,
IL.

All comments

Ivan Lima

Regarding the second part, in which you do not see the field, did you check your filed configuration to confirm whether it's been marked as hidden?

Cheers,
IL.

Carlos Garcia Navarro

Hi @Michelle De Mott ,

That's strange. Are you looking at the field 'fix versions'? I just tried to reproduce the same issue but unsuccessfully. It would be interesting to see if the 'fix versions' field changes. Can you check the history for the ticket in question when you move it to the corresponding version? Thanks

Screen Shot 2021-01-02 at 10.31.15 PM.png

Michelle De Mott

Hi thanks for responding,

I can only drag the item into the version on the backlog view.

In the ticket view, version is not showing, even though I have it configured to show as a description field. Screenshot 2021-01-04 at 17.04.01.png

Michelle De Mott

yep looking at fix version, Interestingly it had the history stating it was assigned to the version - but not visible.

I deleted the versions (trying to find the issue) and they said they had 0 issues on the version view. Then when deleting, JIRA asked me where I wanted to assign the issues from the version when I deleted it !

Michelle De Mott

the video on the link is what's happening to me

THANKYOU... It gave me the resolution

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