How to change field order in agent view?

Aaron Monilal

Hi everyone,

I want to be able to change the order in which the fields show in the agent view.

I have gone to project settings -> request types -> then chosen the request and issue type I wanted to amend (it was request a change), but am unable to find a way to change the order of the fields in the agent view. 

I am able to do the portal view order, and want the agent view to match that so its uniform for both customers and agents.

Thanks!

 

Jack Brickey

Hi Aaron,

so if you go to Project settings > Request types and select a request you should be take to a screen where you can select agent view, request form or workflow statuses. The agent view allows you to modify the fields and order. Are you not seeing this?