Jira automation via Webhook

Question

I am having a Service Desk (v.4.13) form for users to request for new Jira project creation.

I setup up an automation (standalone java spring utility, available as a Jar file in a different server) which will read the request data (using GET method in REST), creates a project in Jira Data Center (v.8.5.4) and as a result, update the service desk ticket comment with the project URL and close the service desk ticket .

Upon running the jar file (standalone application) while making a call locally for testing, I am able to hit the application. At the same time, when I setup a webhook in Service Desk (upon issue creation) it is not calling the target application. Can you please help on what could be the potential reason for this?

URL: http://server:port/v1/webhooks/ssd/${issue.key}

Gunasekaran Subramanian · Answer

Thank you for the reply, Thomas. Much appreciated!

We have noticed that it is a firewall related issue from the log, made necessary changes and able to complete the automation.

Thanks,

Guna

Thomas Deiler_db00h3 · Answer

Dear @Gunasekaran Subramanian ,

can you please post the complete rule in JSD Automation?

Have you had a look in the log files, while the rule is triggered?

So long

Thomas