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Default resolution value

JRodney Estrada

Hi,

Just wondering if there was a way to change the default resolution field at the workflow level. A user has asked to change the resolution default "Fixed" to "Unresolved" when closing issues.

I'd like to avoid changing it at the system level for all projects if there's an easy way to do it.

Many thanks,

Accepted answers

John Funk

Hi @JRodney Estrada - Yes, you can change the workflow for the transition to Done (or Closed or whatever status you use) to modify the Post Function that is setting the value of the Resolution field.

All comments

John Funk

Hi @JRodney Estrada - Yes, you can change the workflow for the transition to Done (or Closed or whatever status you use) to modify the Post Function that is setting the value of the Resolution field.

Mikael Sandberg

Yes, you can add a post function in your workflow that sets the resolution.

Am D

Hi JRodney,

One way is to go in Issue Attribute settings and change the original value to new value by editing it if its system wise.

If its project wise then It has to be via workflow post function.

Regards,

Amit K

Nic Brough -Adaptavist-

NO!

You should never have a resolution of "unresolved". If you do that, you have broken all your reporting because you now have issues that are resolved and unresolved at the same time.

JRodney Estrada

Hi @John Funk ,

To test, I tried the following on my dev instance without success. What did I miss?

I added a post function, selected 'Update issue field', 'Resolution' = 'Self Resolved'

Created a new issue, moved it to 'Done' but it still shows system default resolution value.

Screenshot below, thanks for helping!

JRodney Estrada

Thanks @Mikael Sandberg , I'm trying that but I'm missing a step or something because it still shows system default resolution value.

JRodney Estrada

Thanks @Am D , I'm trying the workflow post function but so far no success.

JRodney Estrada

Yikes! thanks @Nic Brough -Adaptavist- , I'll avoid that.

Matt Doar_tzgiej

That should do it after you click Publish

John Funk

What @Matt Doar said :-)

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