nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"You don't have access to this issue"

Ofer Koren

I am an administrator in Jira (member of "site-admins"), and yet I am unable to see some tickets.

The message reads:

You don't have access to this issue
Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.

Was the issue deleted? is there a way to find out who and how?

Accepted answers

All comments

Nic Brough -Adaptavist-

Admin rights give you admin, but the ability to see a project (and the issues within it) are a project permission, not an admin one.

You'll get this message in one of three cases:

The issue has been deleted
You do not have permission to see the project it is in
You are not in a secuurity level in the project that allows you to see it

In the second and third case, yes, contact the project admin (unless you're happy, as an admin, to go change their project permissions - probably adding yourself to a role in there so you can see it)

Velizar Borisov

Hi Ofer! Welcome to the community

If you have access to the project and can see other tickets in it, check if there's an issue security scheme applied. This additional scheme helps users to setup additional permissions on each ticket. More can be found here.

If that's not your case, probably the ticket has been deleted. From the "cloud" tag on your question I assume you are using cloud Jira, so the following will be linked to that occasion. Unfortunately, there's no easy way to restore a single ticket. You'll have to use a backup of your instance to do so. You can found more info here.

Best regards,
Velio

Ofer Koren

I am able to see other issues, just not this one.

If it was deleted - is there some audit log where that would show up?
I don't need to restore it, just figure out who/what deleted it.

Nic Brough -Adaptavist-

If you've checked project permission and issue security, then yes, it's been deleted

But, I missed one other case, sorry - the issue has been moved to a project where you still don't have view permission or it is secured in that project.

I do not know if the admin audit log traps issue deletes, but that's the only way I think you might be able to track issue deletion on Cloud (without setting up a script, app, or automation to catch and record them for yourself)

This is one of the reasons you find experienced admins across the community recommending restricting delete issue permission to admins only, then it's only your direct team who need to be asked...

James Millard_isgaab

Hi Velio,

Thank you for the reply, we don't have any additional security scheme permissions setup at the moment.

As I said I think I have resolved the issue with new tickets coming in.

My issue is with the tickets that are showing in the Email log, that have generated and KEY number but haven't raised a ticket in the open service requests.

I am using Jira cloud, so even though the tickets show as a new request they are automatically deleted if they are not created.

Many thanks

James

Rogério Pereira_mwqfqr

eu tabem n tenho acesso aparece This app requires access to a Jira site which you don’t have or don’t have the permission to access.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud