Automation fails when creating a new issue in a different project(Next Gen)

Daniel Tranca

I'm trying to use the automation to create a QA Ticket for when a task is moved to done. I want to copy some fields and that's pretty much it. I have created an automation rule that looks like this

 

 

It's very basic and it should get the job done but it doesn't. I'd like to mention that the triggering task resides in a different project.

When I move a Story/Bug to done I get this error

Bill Sheboy

Hi @Daniel Tranca 

I wonder if this symptom is a field configuration or permissions difference between the two projects.  Please review the fields first, as that error seems to indicate a custom field from the source project may not be configured for the destination project.

Best regards,

Bill