Get last comment by a particular user

Question

Hi,

I am trying to write a post function that will returns me a boolean value if the last comment of the issue was made by a particular user/user in custom field
What I want to achieve is:

for example if the QA owner of the ticket didn’t reply within the last X days after the issue was escalated for him, I want to create an automatic comment inside the ticket.

I have peaked on the commentManager interface but  nothing from there might be a good fit to my needs.

please assist:)

Thanks in advance

final_openshift Certi · Answer

Hi @Gal26

You can achieve this by using   JQL Search Extension plugin , you can use the query commentLastCreatedBy= "name of the user" please refer to the documents it contains examples and other necessary information related to the usage of plugin

Gal26 · Answer

Thanks a lot and much appriciated :)

I will check this option.

Bill Sheboy · Answer

Hi @Gal26  -- Welcome to the Atlassian Community!

If you do not have, or want to purchase, a marketplace add-on to do this, you can use the built-in automation rules.  Add a scheduled rule to perform the check periodically.

Here is some information and examples to get you started:

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453

Best regards,

Bill