Hi, With the OLD view, we have always been able to link tickets from our JIRA service Management system to JIRA Software ticket. BUT Now with the new view, we cannot link our JIRA Software ticket to our JIRA Service Management ticket anymore!? PLEASE FIX for use in new ticket view

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Linked issues from JIRA Service Management

IJsbrand

Hi,

With the OLD view, we have always been able to link tickets from our JIRA service Management system to JIRA Software ticket.

2020-11-16 10_20_01-Link - RentalMatics.png

BUT

Now with the new view, we cannot link our JIRA Software ticket to our JIRA Service Management ticket anymore!?

PLEASE FIX for use in new ticket view

Accepted answers

Edouard Kaiser

Hi @IJsbrand , if I understand correctly, the two projects are on different instances and linked through Application links.

If that's the case, what you need is this feature on the new issue view, and the good news is that it's currently being worked on:

https://jira.atlassian.com/browse/JRACLOUD-70833

Please complete the following Google Form and we will be in-touch shortly to give you early access:

https://forms.gle/3zPygVX7dgnKkisX8

Cheers

All comments

Liam Green

Hi @IJsbrand

Welcome to the Community!

I've just tried in my instance, and I can link tickets from one to the other.

A couple of things you can test:

- Do you have the relevant permissions?

- Are both tickets open?

IJsbrand

Hi Liam,

Yes. I have the relevant permissions and both tickets are 'OPEN'.

To reiterate, everything works fine in the old ticket view, but as soon as I try the same thing in the new-ticket view. it does not work. notice that the new ticket link feature does not have the list box for the server as shown in the first screenshot.

IJsbrand

Also to make sure my explanation was properly conveying that;

This ticket link is between a Jira Software instance ticket (cloud) and a Jira Service management instance (cloud).
Both Instances are linked to each other in Integrations -> Application links

Liam Green

Hi @IJsbrand

I've just tried again and it has worked. What does the list box for server do on your old view? Is one instance hosted on Server and the other on Cloud?

Edouard Kaiser

Hi @IJsbrand , if I understand correctly, the two projects are on different instances and linked through Application links.

If that's the case, what you need is this feature on the new issue view, and the good news is that it's currently being worked on:

https://jira.atlassian.com/browse/JRACLOUD-70833

Please complete the following Google Form and we will be in-touch shortly to give you early access:

https://forms.gle/3zPygVX7dgnKkisX8

Cheers

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