Dear readers,
We are using automation for Jira and somehow some email accounts do receive automation emails and some don't receive automation emails.
We have added the domain automationforjira.com to our whitelist, are there other things we have to take into account?
Best regards,
Hi @tjarcoboerkoel
The users may have set their notifications in a way that means they're not notified of the automation action.
If there is someone who isn't getting the notifications - ask them to go into their Personal Settings and check
Hi @Liam Green
Thank you for your reply. It's not the notification scheme from Jira but it's the email send from automationforjira(.com) which are not received by certain mailboxes. They are reported by Jira automation as:
Failed to send to the following e-mail addresses multiple times - please check these are valid: ... , ... , ...
Is there more detailed info for us to dig in at Jira Cloud?
Sorry, your original question didn't mention an error message.
Can you take a screenshot of the automation please?
Hi @Liam Green ,
I am a colleague of @tjarcoboerkoel . The error message we get is the following:
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